A VoIP Traffic Generator for Simulating Call Processing in an IP Contact Center 


Vol. 34,  No. 6, pp. 575-584, Jun.  2009


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  Abstract

In this paper, we design and implement a VoIP traffic generator for simulating call processing in IP contact center systems. Creating a VoIP call based on H.323 and SIP and generating RTP traffic which uses G.711 codec, the generator lets many users simulate situations on which they call each other. With this tool, which is named VoIPTG, users can combine H.323 or SIP session control protocol, the number of users, time variation, and voice codecs and then direct various situations for simulation. This traffic generator can be used for testing functions of an IP contact center and especially it is necessary for testing the quality of IP based call recording systems.

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  Cite this article

[IEEE Style]

I. H. Jung, "A VoIP Traffic Generator for Simulating Call Processing in an IP Contact Center," The Journal of Korean Institute of Communications and Information Sciences, vol. 34, no. 6, pp. 575-584, 2009. DOI: .

[ACM Style]

In Hwan Jung. 2009. A VoIP Traffic Generator for Simulating Call Processing in an IP Contact Center. The Journal of Korean Institute of Communications and Information Sciences, 34, 6, (2009), 575-584. DOI: .

[KICS Style]

In Hwan Jung, "A VoIP Traffic Generator for Simulating Call Processing in an IP Contact Center," The Journal of Korean Institute of Communications and Information Sciences, vol. 34, no. 6, pp. 575-584, 6. 2009.

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pISSN : 1226 - 4717
eISSN : 2287 - 3880