A Study on SLA Criteria for Performance Management based APM 


Vol. 35,  No. 12, pp. 257-262, Dec.  2010


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  Abstract

A paradigm for performance management is changed to measurement based from management based for end-user. For this reason, increasing the importance of the Service Level Agreement (SLA) criteria and Application Performance Management (APM) to measuring and managing of SLA criteria are also gaining interest. In this paper, we elicit SLA criteria based on service based performance management and exanimate the relationship of APM and SLA criteria. And we propose related SLA criteria and calculation method for measuring SLA criteria.

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  Cite this article

[IEEE Style]

H. W. Kim, J. S. Han, N. Y. Lee, J. B. Kim, "A Study on SLA Criteria for Performance Management based APM," The Journal of Korean Institute of Communications and Information Sciences, vol. 35, no. 12, pp. 257-262, 2010. DOI: .

[ACM Style]

Hyung Won Kim, Jung Sup Han, Nam Yong Lee, and Jong Bae Kim. 2010. A Study on SLA Criteria for Performance Management based APM. The Journal of Korean Institute of Communications and Information Sciences, 35, 12, (2010), 257-262. DOI: .

[KICS Style]

Hyung Won Kim, Jung Sup Han, Nam Yong Lee, Jong Bae Kim, "A Study on SLA Criteria for Performance Management based APM," The Journal of Korean Institute of Communications and Information Sciences, vol. 35, no. 12, pp. 257-262, 12. 2010.

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pISSN : 1226 - 4717
eISSN : 2287 - 3880